Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the relevant game. Previous results do not predict future results, and a winning session does not mean that another win is more likely. You should only gamble with money that you can afford to lose without affecting your ordinary living expenses, savings, bills or responsibilities.

Vip Club Casino does not encourage players to chase losses, borrow money to gamble or treat gambling as an alternative source of income. Set a personal budget before you start and regard that budget as the maximum amount you are prepared to spend. Once the budget has been used, stop gambling rather than adding more funds.

Simple ways to keep gambling in perspective

• Only gamble when you are in a calm state of mind and able to make considered decisions.
• Decide in advance how much money and time you will spend.
• Keep gambling separate from rent, mortgage payments, food, utilities, debt repayments and other essential costs.
• Do not gamble with money set aside for family, business or other important commitments.
• Take regular breaks and avoid long, uninterrupted sessions.
• Never gamble while affected by alcohol, drugs, exhaustion or strong emotions.
• Do not rely on gambling to improve your mood, solve financial problems or escape personal difficulties.
• Remember that the purpose of gambling should be entertainment, and entertainment has a cost.

You must be at least 18 years old to gamble. Do not allow anyone under 18 to use your account or access gambling services. Keep your account credentials private, use appropriate device security and take reasonable steps to prevent children or other unauthorised people from using your account.

Set boundaries before you play

Planning your gambling in advance can make it easier to stay within your personal boundaries. Consider setting a spending limit for a day, week or month, together with a time limit for each session. Limits should be realistic, based on your circumstances and set before gambling begins. If you are unsure what amount is affordable, do not use essential funds or money that you need to borrow.

Account and session controls

Where account controls are available, you may be able to request or apply limits relating to deposits, spending or playing time. The options, waiting periods and effect of a limit can depend on the account, the service and applicable requirements. Read the information shown when selecting a control so you understand when it takes effect and whether it can be changed.

• Set a deposit or spending limit that reflects your genuine entertainment budget.
• Use session reminders or time alerts where available.
• Record the amount and time you spend so your behaviour is easy to review.
• Avoid increasing a limit during a session because you have lost money or want to continue playing.
• Keep a separate record of gambling expenditure rather than relying on memory.
• Review your limits regularly, particularly after changes to your income, expenses, health or family circumstances.
• Consider taking a break from gambling if you notice that your planned limits are difficult to maintain.

A limit is most useful when it is respected. If you repeatedly change, cancel or work around your limits, this may be a sign that gambling is becoming difficult to control. Consider stopping play, requesting a longer break or seeking confidential advice.

Taking a break or closing an account

If you want time away from gambling, you can request a temporary break or ask for your account to be closed, subject to the account process and applicable requirements. A break can be useful when you feel distracted by gambling, are spending more than planned or want to reassess your habits. If you request account closure or an exclusion arrangement, do not open another account or use another person’s account to continue gambling.

Account controls are not a substitute for professional support. If you are worried about your gambling, use the available controls and also consider speaking with a qualified support service, counsellor, doctor or another trusted person.

Recognise the warning signs

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, occupation or previous experience. A single sign does not provide a diagnosis, but several signs together may indicate that gambling is no longer staying within safe limits.

Questions to ask yourself

• Do you spend more time or money gambling than you intended?
• Do you keep gambling after deciding to stop?
• Do you increase your stakes or deposits to try to recover losses?
• Do you feel restless, irritable or anxious when you try to cut back?
• Do you hide your gambling, payments or losses from family, friends or colleagues?
• Have you borrowed money, sold possessions or used credit to gamble?
• Have you missed work, study, appointments or family commitments because of gambling?
• Do you think about gambling for much of the day or plan your activities around it?
• Do you gamble to escape sadness, stress, loneliness, boredom or other difficult feelings?
• Have arguments, financial problems or relationship difficulties increased because of gambling?
• Do you return to gambling soon after a loss or a promise to stop?
• Have you tried to cut down several times without being able to do so?

If any of these questions concern you, pause your gambling and talk to someone you trust. You do not need to wait until the situation becomes severe before asking for help. A qualified service can help you understand your options, prepare a plan and discuss financial or personal issues linked to gambling.

If someone close to you is affected

Gambling can affect partners, relatives, friends and other people who share financial or personal responsibilities with a player. If you are concerned about someone else, choose a calm time to explain what you have noticed and how it affects you. Avoid lending money to cover gambling losses, and do not take responsibility for controlling another adult’s account. You can seek support for yourself even if the person who gambles is not ready to seek help.

Support is available in Australia

Confidential help is available for people who are worried about their own gambling or someone else’s gambling. You can speak with a general practitioner, psychologist, counsellor or financial counsellor, or contact a recognised gambling support service in your state or territory. Australian services such as Gambling Help Online provide information and support options for people affected by gambling.

Support may include practical steps to stop or reduce gambling, help with urges, counselling, relationship guidance, financial planning and referrals to other services. Different people need different types of assistance, so choose an option that feels suitable and accessible. Asking for help is a responsible step, not a failure.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the device or venue.
2. Review recent gambling activity and identify the amount of money and time involved.
3. Set an account limit or request a break or account closure where appropriate.
4. Tell a trusted person that you are concerned and ask them to support your plan.
5. Remove saved payment methods and reduce easy access to gambling funds where possible.
6. Contact a qualified gambling support service, doctor or counsellor.
7. If debt is involved, speak with a financial counsellor before borrowing more money or making a repayment decision.
8. If you feel unsafe, overwhelmed or at risk of harming yourself or another person, seek urgent help through local emergency services or a crisis support service.

You can contact Vip Club Casino through the support options available on the website if you need help understanding account controls, a break or account closure. Support staff cannot guarantee particular gambling outcomes, recover losses or provide financial advice, but they can explain the relevant account process and direct you to further information.

Our responsible gaming approach

Vip Club Casino aims to provide clear information about gambling risks and the account features that may help players manage their activity. We expect players to provide accurate information, keep their account secure and use the service only in accordance with the applicable terms, laws and eligibility requirements.

Responsible gaming measures may include identity and age checks, transaction monitoring, spending or time controls, account reviews, breaks and account closure processes. The availability and operation of these measures can vary according to the service, the player’s circumstances and applicable requirements. Account activity may be reviewed where there are concerns about safety, compliance or unusual behaviour.

No responsible gaming tool can remove the risks associated with gambling or guarantee that a player will remain within a chosen budget. The most effective approach combines clear personal boundaries, regular breaks, honest self-review and early use of support. If gambling is causing financial, emotional, health or relationship problems, stop playing and seek assistance.

This page provides general responsible gaming information and is not medical, legal or financial advice. Gambling rules and support arrangements can change, and you should obtain independent advice where necessary. By using gambling services, you remain responsible for understanding your activity, complying with applicable requirements and making decisions that protect your wellbeing.